We ensure all-round, top-notch user experience and full customer care for you and your clients. With our qualified, multi-channel support based on best practices, you get comprehensive customer service tailored to your needs, from setting up a Service Desk for your company to product request processing for your clients.
Challenges
What you get is a full cycle of professional services to ensure the best user experience possible. We take care of your systems, all associated business processes, and your customers to ensure your business continuity as well as handle all issues your clients might face. Our deep industry expertise allows you to focus on core business activities while we handle the rest of issues. Besides, we will help you to build your Service Desk as a single point of contact between you and your customers, employees and business partners to ensure flawless user experience, satisfaction, and productivity while reducing costs and risks. To ensure the best user experience for your clients, Logicstrong will provide you with a full stack of customer care services: you get an outsourced service desk solution covering all incoming requests for product or service support, maintenance, consulting, etc. If you would like to concentrate on your core business activities, Logicstrong offers answering FAQs about your product or service and maintaining an updated knowledge base for the users to handle issues themselves whenever it is possible. We provide you with a single point of help access for your Customers – Call Center – to ensure your product’s support. With Logicstrong, you get 24x7 call reception and stress-resistant, communicative specialists pool skilled in software knowledge and a variety of domain expertise. We can set up help desk processes for your business to function under your control or deliver the service by means of our resource pool sparing you the necessity to invest in an in-house team. Logicstrong support & maintenance specialists will take care of your business processes running smoothly, so that you won't have to worry about such issues as converting old data into new formats or automating the document flow. Get rid of daily routine tasks by involving our support & maintenance specialists in data processing and document management – this will help reduce TCO and cut costs of business operations. Logicstrong will provide you with data conversion, document processing, database reconciliation, order management, etc. To ensure the best user experience for your clients, Logicstrong will provide you with a full stack of customer care services: you get an outsourced service desk solution covering all incoming requests for product or service support, maintenance, consulting, etc. If you would like to concentrate on your core business activities, Logicstrong offers answering FAQs about your product or service and maintaining an updated knowledge base for the users to handle issues themselves whenever it is possible. We provide you with a single point of help access for your Customers – Call Center – to ensure your product’s support. With Logicstrong, you get 24x7 call reception and stress-resistant, communicative specialists pool skilled in software knowledge and a variety of domain expertise. We can set up help desk processes for your business to function under your control or deliver the service by means of our resource pool sparing you the necessity to invest in an in-house team. Logicstrong support & maintenance specialists will take care of your business processes running smoothly, so that you won't have to worry about such issues as converting old data into new formats or automating the document flow. Get rid of daily routine tasks by involving our support & maintenance specialists in data processing and document management – this will help reduce TCO and cut costs of business operations. Logicstrong will provide you with data conversion, document processing, database reconciliation, order management, etc.Our Services
Inbound Customer Service & Consulting
Self-Service Support
Help Desk Processes and Services
Back Office
Inbound Customer Service & Consulting
Self-Service Support
Help Desk Processes and Services
Back Office
Our dedicated team of support specialists stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.
Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Logicstrong offers a wealth of options to switch to.
Our team of professionals with narrow specialization in software maintenance and support is uniquely qualified to prevent and solve the most difficult software problems and issues as well as perform daily tasks of issue resolution.
Expense management system redevelopment for CarlaBella entailed a sustainable 12-year cooperation regarding Expense Management System technical support and functionality enhancement. The CarlaMaestro SaaS platform enables over 100 companies of all sizes to optimize time, HR and expense management, maintaining a flawlessly operating service and ensured customer satisfaction.
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Post-implementation support and maintenance of a comprehensive ERP system complemented with homegrown modules, including legacy code optimization and system productivity uplift.
Full Case Study
For Product Madness Ltd. ― a US based innovative company specializing in Facebook gaming ― Logicstrong's dedicated team launched a host of new Facebook games piquing huge interest of millions of users monthly. A smart and efficient application management tool combined with a powerful advertising engine employed in Product Madness’ gaming apps contributed a lot to the market success of this collaboration.
Full Case Study